Are you handicap accessible?

While the games themselves can be solved without climbing or other extraneous physical needs, the entrance to the facility is up a single flight of stairs with no elevator available. We are working on adding additional accessibility in the future, but for the moment if a participant is unable to ascend the stairs at the entrance they will not be able to reach the establishment.

If the stairs are not a hindrance, then no parts of the rooms should be either. If you have specific needs, such as a service dog, then please feel free to give us a call at (925) 321-0545 or email us at

We will do our absolute best to provide for your needs.

Can my children participate?

Our rooms are designed for participants age 12 and over. Younger children may participate but only in private events. Any child under the age of 18 requires an adult present to sign their waiver.

Please feel free to give us a call at (925) 808-8869 or email us at if you have any questions.

What happens if we don’t escape in time?

The majority of groups do not finish the rooms. However, do not let this discourage you, but rather consider it a challenge in overcoming the rooms yourselves!

Whether you complete a room or not, we ask that you do not let the solutions to any puzzles or questions slip to those who have not yet had a chance to try them themselves. It’s more fun when everyone has the same chance to win!

How do I get to ZScape Games?

We are located at 2110 Omega Rd, Suite E (On the second floor), San Ramon, CA. Parking is available directly in front of the building. If no spots are available, there is additional parking available around the corner as well as on the neighboring street.